Gaya APA
Fitzsimmons, James, Fitzsimmons, Mona J.. (2005).
Service Management: Operations, Strategy, Information Technology 5th Edition (Ed. 5).
United States of America:
McGraw-Hill Education.
Gaya Chicago
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 5th Edition.
Ed. 5
United States of America:
McGraw-Hill Education,
2005.
Text.
Gaya MLA
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 5th Edition.
Ed. 5
United States of America:
McGraw-Hill Education,
2005.
Text.
Gaya Turabian
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 5th Edition.
Ed. 5
United States of America:
McGraw-Hill Education,
2005.
Print.