Gaya APA

Roman, Ernan. (2011). VOICE OF THE CUSTOMER MARKETING : A Revolutionary Five-Step Process To Creat Customer s Who Care, Spend, and Stay . New York: Mc Graw Hill.

Gaya Chicago

Roman, Ernan. VOICE OF THE CUSTOMER MARKETING : A Revolutionary Five-Step Process To Creat Customer s Who Care, Spend, and Stay. New York: Mc Graw Hill, 2011. Text.

Gaya MLA

Roman, Ernan. VOICE OF THE CUSTOMER MARKETING : A Revolutionary Five-Step Process To Creat Customer s Who Care, Spend, and Stay. New York: Mc Graw Hill, 2011. Text.

Gaya Turabian

Roman, Ernan. VOICE OF THE CUSTOMER MARKETING : A Revolutionary Five-Step Process To Creat Customer s Who Care, Spend, and Stay. New York: Mc Graw Hill, 2011. Print.