Gaya APA
Ackerman, Marius, Wickens, Paul. (2001).
Customer Intelligence: Achieving Effective CRM for Competitive Advantage .
London:
Lafferty Publications Ltd.
Gaya Chicago
Ackerman, Marius, Wickens, Paul.
Customer Intelligence: Achieving Effective CRM for Competitive Advantage.
London:
Lafferty Publications Ltd,
2001.
Text.
Gaya MLA
Ackerman, Marius, Wickens, Paul.
Customer Intelligence: Achieving Effective CRM for Competitive Advantage.
London:
Lafferty Publications Ltd,
2001.
Text.
Gaya Turabian
Ackerman, Marius, Wickens, Paul.
Customer Intelligence: Achieving Effective CRM for Competitive Advantage.
London:
Lafferty Publications Ltd,
2001.
Print.