Gaya APA
Fitzsimmons, James, Fitzsimmons, Mona J.. (2008).
Service Management: Operations, Strategy, Information Technology 6th Edition (6th Edition).
New York:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 6th Edition.
6th Edition
New York:
McGraw-Hill,
2008.
Text.
Gaya MLA
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 6th Edition.
6th Edition
New York:
McGraw-Hill,
2008.
Text.
Gaya Turabian
Fitzsimmons, James, Fitzsimmons, Mona J..
Service Management: Operations, Strategy, Information Technology 6th Edition.
6th Edition
New York:
McGraw-Hill,
2008.
Print.