Gaya APA
Tjiptono, Fandy. (2008).
Service Management : Mewujudkan Layanan Prima (First Edition).
Yogyakarta:
Penerbit Andi.
Gaya Chicago
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
First Edition
Yogyakarta:
Penerbit Andi,
2008.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
First Edition
Yogyakarta:
Penerbit Andi,
2008.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
First Edition
Yogyakarta:
Penerbit Andi,
2008.
Print.