Gaya APA
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D.. (2013).
Services Marketing : Integrating Customer Focus Across The Firm .
New York:
McGraw Hill Higher Education.
Gaya Chicago
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across The Firm.
New York:
McGraw Hill Higher Education,
2013.
Text.
Gaya MLA
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across The Firm.
New York:
McGraw Hill Higher Education,
2013.
Text.
Gaya Turabian
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across The Firm.
New York:
McGraw Hill Higher Education,
2013.
Print.